The latest edition of TRI-POD, The Moodie Davitt Report’s video podcast in association with Organico Group, features Suzanne Fiore, the Founder of recently created Studio Fiore, a dynamic New York-based creative consultancy dedicated to the cruise sector, in particular, and the wider travel industry.
As Co-hosts Roger Jackson (Organico Group Co-Founder) and Martin Moodie (The Moodie Davitt Report Founder & Chairman) discover, Studio Fiore offers a wide array of expertise and advice in destination enrichment, guest experience and strategic activation across the burgeoning cruiseline world.
As reported, the new venture leverages more than two decades of Suzanne’s expertise in commercial strategy, retail, partnerships and experiential design.
Suzanne is widely recognised for her leadership roles across the cruise and luxury sectors, notably as Senior Vice President of HFG Media, the media division of Effy Jewelry, and Vice President of Cruise Retail at Effy, where she helped drive revenue growth and commercial development for the cruise retail division.
In a fascinating discussion, Suzanne recalls how she got an “adrenaline rush” from first watching thousands of passengers heading onboard, later enjoying a tremendous rapport with cruise guests.
Asked what her fledgling firm is attempting to deliver, Suzanne replies, “When people take a cruise, you want to show that the guest is, one, satisfied, and two, they’re going to book again, which is the most important thing to the cruise brand.
“Guests are at the heart of absolutely everything that I do, and that we do as an industry.
“I just love to enrich people and give them an incredible experience.”
As always, we also take Suzanne to our resident TRI-POD desert island, offering her a choice of goods and experiences to help while away the time.
But instead of our usual transport on low-cost carrier TRI-POD Airlines, we sail her onboard our newly launched, albeit archaic, cruiseliner ‘Roger of the Oceans’, sailing under dual Kiwi and English flags.
On the island, Suzanne reveals some fascinating choices, including her nominated guests (living or dead) for a special dinner party. Expect sparks to fly between a famed Spanish artist and a renowned American chat show host.
Note: Would you like to appear with Roger and Martin on TRI-POD? If so, please drop Martin a line at Martin@MoodieDavittReport.com and he will be in touch. ✈
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Previously on TRI-POD (click on the links to view)
From grief to inspiration (Part 2) – In conversation with Morgan’s Army Co-Founder Natalie Ridler
From grief to inspiration (Part 1) – In conversation with Morgan’s Army Co-Founder Natalie Ridler
Talking leadership & engagement with Global Travel Retail, Bacardi MD Leila Stansfield
From ground zero to zero.zero (0.0) with Drink Dry’s Erika Doyle
Up close and personal with Campari’s Charles Roullet
Nerissa Polke on Liht Organics, ‘makeup safe enough to eat’
Alex Cook on ‘Purpling the world’
Ally Dickinson of Suntory Global Spirits on mental health in the workplace
Up close and personal with Lance Hayward
Talking the art of negotiation with Paul Duckworth
In conversation with Formulae Prescott Founder Pauline Prescott
Meet Koma Karanth Foundation Founder Maitreyi Karanth
Meet Ellen Torvi of Gold Bar Whiskey
Meet Garry ‘Gadget’ Maxwell of GMAX Travel Retail
Susan Gray, globetrotting airport concessions specialist and “accidental hotelier”
TFWA Managing Director John Rimmer
Brand Embassy and Dayholi Founder Fjolla Holzleithner on ‘sharing happiness’
In conversation with Accolade Wine’s Martin MacKinnon
In conversation with Philip Morris International’s Patrick Awad
In conversation with Mast-Jägermeister’s Toby Witte
How a crazy dream came true – Mirabeau Founder Stephen Cronk
“I’m at war with unfairness” – Patrick Doyle, International Diplomatic Supplies Founder
In conversation with Lagardère Travel Retail’s Bruno Gouisset
In conversation with Lagardère Travel Retail Middle East’s Jacqui Davies
