URUGUAY. Aeropuertos Uruguay has opened a dedicated sensory lounge at Carrasco International Airport, providing a low-stimulation environment for passengers seeking sensory or emotional regulation.
Named the Quiet Space, the facility reinforces the airport company’s commitment to accessibility across every stage of the passenger journey, while fostering a more inclusive and barrier-free travel experience.
Located near gates 1 and 2, the lounge is free to use and open to passengers of all ages.
Quiet Space is designed with reduced acoustics, comfortable furnishings with curved seating and enveloping design chairs, a sensory panel, a ceramic tactile exploration zone, and an area with reduced visual stimuli. Screens throughout the space feature selected content to enhance the environment.
Aeropuertos Uruguay Operations and CX Manager Federico Cabrera said, “This space is designed to support passengers’ emotional regulation and sensory calm, as they can become overwhelmed by the stimuli typical of a constantly operating terminal.
“We know that airports can be challenging environments for some people, which is why we seek to offer a place where they can regulate their sensory and emotional needs, and navigate their journey in the best possible way.”
To enhance accessibility, Carrasco Airport has incorporated a smooth, interference-free route to Quiet Space with clear signage throughout the terminal.
The space was developed in partnership with Mondo architecture studio, which specialises in designing environments for and with neurodivergent people, with additional guidance from accessibility experts.
Passengers are encouraged to book access to the lounge via this website ahead of their flight, to help the airport manage occupancy and preserve a calm, low-stimulation environment.
The Quiet Space launch further advances Aeropuertos Uruguay’s commitment to accessible travel. The airport company has adopted the global Sunflower Hidden Disabilities programme, supporting passengers with non-visible disabilities through the use of sunflower lanyards, and has implemented NaviLens codes on terminal signage to further support travellers with visual impairments. ✈
AIRPORT INCLUSIVITY WORLDThis story forms part of our Airport Inclusivity World coverage, the latest addition to our diverse, market-leading travel retail and airport non-aeronautical revenues content. Airport Inclusivity World embraces a wide array of key subjects including airport Accessibility, Diversity, Equity, Inclusivity and Mobility. With the World Health Organization estimating that 1.3 billion people – about one in six worldwide – experience significant disability, we see this subject as a key element in our world-leading passenger experience content.
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