Airport Consumer Experience
Merlin Digital and Dubai Duty Free engage travellers in premium tech customisation campaign
Located in the CB Concourse, the space features Merlin and Craft by Merlin, delivering an immersive experience focused on customisation, craftsmanship and consumer engagement.
EVERRICH Duty Free brings festive energy to Taiwan with culture-led Lunar New Year campaign
As part of its strategy to elevate airports beyond retail spaces, the retailer has introduced the ‘Ride the Luck: RICH Starts Now’ campaign, delivering culturally inspired interactive experiences.
The Trinity Forum special: The Moodie Davitt Magazine
Welcome to the latest digital edition of The Moodie Davitt Magazine, published to coincide with The Trinity Forum, which takes place in Doha on 5-6 February.
Measure. Train. Coach: 2.0 & Partners unveils framework to elevate customer service excellence
The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February). The framework is designed to elevate frontline service excellence across the airport retail journey.
Airport Hospitality World: State Lounge unveiled at Lahore Airport; MILE·ON·AIR business facility opens at iGA Istanbul Airport
We bring you the latest lounge and hospitality services openings from around the world in our popular Airport Hospitality World title.
Ferrero and Heinemann drive engagement with immersive Kinder Crispy campaign at Jeddah Airport
The high-profile activation in Terminal 1, running from November through January, is anchored by the Kinder ‘Crispy-O-Meter’, an interactive display designed to capture travellers’ attention with a bold visual of the product.
Changi Airport and Jewel ring in Lunar New Year with festive shopping and experiences
Lunar New Year festive offerings are available across retail and dining locations at Changi Airport terminals and Jewel.
Brian Quinn joins Gameway as Chief Commercial Officer to accelerate airport expansion
The travel retail veteran brings 35 years of industry experience, including his most recent role as Executive Vice President and Deputy Chief Executive Officer at Hudson, an Avolta-owned company.
Lego highlights local landmarks and heritage at Kuala Lumpur Airport for Let’s Go Malaysia 2026
Running until 30 June, the activation supports the Visit Malaysia Year 2026 campaign, showcasing the country’s rich heritage through Lego bricks.
High-level Davos panel discussion casts spotlight on travel retail
The quartet of speakers addressed how their organisations are navigating a path through global macro-economic and geopolitical uncertainty, assessed emerging consumer demands, focused on data-sharing and partnership, and examined the influence of AI on travel retail.
Hyundai Duty Free takes travellers on experiential ‘AI Beauty Trip’ at Gangnam store
Running 18 January through 15 April on the ninth floor, the ‘AI Beauty Trip’ showcases personalised experiences, featuring two AI-enabled devices: the stand-type Makeup AI and the mirror-type Skin Pro AI.
Bacardi and Dubai Duty Free elevate travel with immersive Ascend by Grey Goose Altius pop-up
Described as the first of its kind for the French ultra-premium vodka, the expression is being highlighted through a virtual-reality experience running throughout January.
