UK. Gatwick’s new passenger app has won two awards at separate ceremonies.
The app was named ‘Mobile Innovation of the Year’ at the National Technology awards, and also picked up ‘Mobile App of the Year’ at the Real IT awards.
The app (pictured below) was launched at the start of 2018 and provides personalised, real-time flight updates, gate information and check-in and security queue times straight to a user’s phone.
The airport also won ‘Cloud Project of the Year’ at the Real IT awards after introducing an innovative cloud-based Flight Information System (FIDS).
Gatwick said the app and FIDS were the first of a series of digital innovations, which will include advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things in coming months.
“I would like to congratulate Gatwick’s IT team for their hard work and effort getting these innovations over the line and also our partners Mobile 5, who designed the app, and AirportLabs who built VisionAirVisionnair,” said Gatwick Airport Chief Information Officer Cathal Corcoran.
“These awards come at an exciting time for IT innovation at Gatwick as we are transforming the way that airport information is communicated. We will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps and our 2,000 wayfinding beacons have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.
“We have also just future proofed our entire IT network for the next decade so that we can take advantage of the latest technologies, while also making the network more resilient and tolerant to disruption.”
