UK. Airport lounges and travel experiences company Airport Dimensions has taken home prestigious industry awards relating to two of its top facilities, both located at London Heathrow Airport.
In the World Travel Awards, Collinson-owned Airport Dimensions’ Club Aspire Lounge in Heathrow Terminal 3 was named as Europe’s Leading Airport Lounge 2021.
The premium lounge, although currently closed due to the COVID-19 pandemic, is a joint venture with aviation services company Swissport (SwissportALD). It offers a wide range of luxury travel services, from complimentary digital newspapers and unlimited wifi to a free seasonal hot food menu and a Business Zone for users.
The company was also named as a winner at the Moodie Davitt FAB Superstars Awards in the Innovation (Europe) category. Forming part of the first online edition of The Moodie Davitt FAB conference at the Virtual Travel Retail Expo, the awards shone a light on food & beverage teams in the airport community that went above and beyond to keep the industry going during the COVID-19 pandemic.
The award win recognised a collaboration between Airport Dimensions, global lounge access programme Priority Pass, Swissport and hospitality technology provider Servy.
The partners worked together at Heathrow Terminal 5 to implement the contactless food & beverage ordering platform Ready 2 Order at the Club Aspire Lounge.
Ready 2 Order was developed to provide a contactless solution that helps maintain the provision of complementary food and drinks to members in lounges using their mobile device. The system brings an added level of personalisation, convenience and safety for guests and staff.
Airport Dimensions Managing Director (EMEA & APAC) Errol McGlothan said: “These awards are a wonderful recognition of the incredible work our teams have put in to provide outstanding hospitality across our lounge network, and introduce innovative physical and digital services that are improving the airport experience for travellers.
“This also highlights the strength of our strategic partnerships with some of the leading businesses in the airport environment, which has led to the creation of new concepts that are perfectly crafted to meet the needs of today’s busy traveller.”
